Privacy Policy
This Privacy Policy explains how Rock Solid Plumbing Heating and Air collects, uses and protects the information you share with us through this website.
Information we collect
When you contact us through our website, we collect the information you provide — typically your name, email address, phone number and the details of your message. We do not sell or rent your personal information to anyone.
How we use your information
We use the information you provide solely to respond to your inquiry, schedule and provide our plumbing and HVAC services, and follow up about your request. We may retain message records to help us serve you better in the future.
Cookies & analytics
Our site may use basic cookies and privacy-respecting analytics to understand how visitors use the site so we can improve it. You can disable cookies in your browser settings at any time.
Live chat
The chat window on our site is provided by Podium, which we use to receive and reply to messages. Anything you type into it — your name, phone number, email address and the content of your messages — is sent to Podium and stored there so we can respond and keep a record of the conversation. Podium also sets cookies and collects basic information about your device and browser to keep the chat working across pages, subject to Podium's own privacy policy. If you would rather not use chat, you can call or email us instead.
Spam protection
Our forms are protected by Google reCAPTCHA, which helps us tell real customers apart from automated spam. To do that it collects hardware and software information about your device and browser and sends it to Google for analysis, subject to Google's Privacy Policy and Terms of Service. It is used only for spam protection.
Data security
We take reasonable measures to protect the information submitted through our website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-party links
Our website may link to third-party sites (such as review platforms or social media). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Contact us
If you have any questions about this policy, contact us at rocksolidplumbingco@gmail.com or (970) 232-8602.